Dear Sir: we're using SpiraTeam (2.0-->3.0) for almost one year, and here are two more questions that I have asked your help via email before: 1. Both JIRA (version:4.1) and Spira Test could be issue tracking system, but while I change an issue status from opened to assigned in SpiraTeam, it could not be synchronized to JIRA. That means I can't get the latest status in JIRA, but there is no problem by opposite direction 2. I have created an incident in SpiraTeam, but it can't be synchronized to JIRA although the synchronization result is "success", but the issues created in JIRA and be imported into SpiraTeam, is there anything wrong? en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/integrations/bug-trackers/15.aspxthreadId=15joseph chen (joseph29@ms4.hinet.net) Dear Sir: we're using SpiraTeam (2.0-->3.0) for almost one year, and here are two more questions that I have asked your help via email before: 1. Both JIRA (version:4.1) and Spira Test could be issue tracking system, but while I change an issue status from opened to assigned in SpiraTeam, it could not be synchronized to JIRA. That means I can't get the latest status in JIRA, but there is no problem by opposite direction 2. I have created an incident in SpiraTeam, but it can't be synchronized to JIRA although the synchronization result is "success", but the issues created in JIRA and be imported into SpiraTeam, is there anything wrong? Thu, 10 Feb 2011 14:02:40 -05002011-09-15T17:09:14-04:00/Support/Forum/integrations/bug-trackers/15.aspxmessageId=14David J (adam.sandman+support@inflectra.com) 1) New incidents and issues logged in either system will be initially replicated to the other system so that both systems have a copy of the issue/incident linked together. However from that point onwards, the synchronization works solely from JIRA > SpiraTest. This is because if updates were synchronized in both systems it could result in contradictory changes being made that would collide. Therefore if you are using JIRA as your principal bug tracking system, changes to the issue need to be made in JIRA. 2) If you click Force Resync do the new items in SpiraTest get synched over to JIRA. If not, can you look in the Windows Event Log and reply back with the error message that is logged. That way we can determine why the item is not being exported from SpiraTest > JIRA. Thu, 10 Feb 2011 14:49:07 -05002011-02-10T14:49:07-05:00/Support/Forum/integrations/bug-trackers/15.aspx#reply14messageId=290Brian Cohen (brian.cohen@corero.com) I have the same issue. Jira --> SpriaTest works, but SpiraTest -> Jira does not. Mon, 12 Sep 2011 19:42:35 -04002011-09-12T19:42:35-04:00/Support/Forum/integrations/bug-trackers/15.aspx#reply290messageId=291Brian Cohen (brian.cohen@corero.com) Brian Cohen I have the same issue. Jira --> SpriaTest works, but SpiraTest -> Jira does not. Here is the Event Viewer log: Log Name: Application Source: SpiraTest Data Sync Service Date: 9/12/2011 3:48:53 PM Event ID: 0 Task Category: None Level: Error Keywords: Classic User: N/A Computer: testmanager.toplayer.com Description: Error Adding SpiraTest Incident to JIRA: com.atlassian.jira.rpc.exception.RemoteValidationException: {customfield_10408=How Found is required.} : [] at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Inflectra.SpiraTest.PlugIns.Jira4DataSync.JiraSoapService.JiraSoapServiceService.createIssue(String in0, RemoteIssue in1) at Inflectra.SpiraTest.PlugIns.Jira4DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime) Event Xml: 0 2 0 0x80000000000000 4251 Application testmanager.toplayer.com Error Adding SpiraTest Incident to JIRA: com.atlassian.jira.rpc.exception.RemoteValidationException: {customfield_10408=How Found is required.} : [] at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Inflectra.SpiraTest.PlugIns.Jira4DataSync.JiraSoapService.JiraSoapServiceService.createIssue(String in0, RemoteIssue in1) at Inflectra.SpiraTest.PlugIns.Jira4DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime) Mon, 12 Sep 2011 19:51:55 -04002011-09-12T19:51:55-04:00/Support/Forum/integrations/bug-trackers/15.aspx#reply291messageId=292Brian Cohen (brian.cohen@corero.com)Actually, looks like our developer who setup Jira forces a customer field of "How Found" to be filled, just noticed that. Let try that.... Mon, 12 Sep 2011 19:53:07 -04002011-09-12T19:53:07-04:00/Support/Forum/integrations/bug-trackers/15.aspx#reply292messageId=304David J (adam.sandman+support@inflectra.com) Did that fix the issue for you? You can use the SpiraTest incident workflow to force an equivalent custom property to be mandatory in SpiraTest. Thu, 15 Sep 2011 17:09:14 -04002011-09-15T17:09:14-04:00/Support/Forum/integrations/bug-trackers/15.aspx#reply304