Spiratest issues do not sync with Jira when non mandatory fields are filled in during creation of spiratest issues. When an issue is created in Spiratest and only the mandatory fields are filled in it works, after the creation if you fill in the non mandatory fields they get synced without any issue. The error in the system event log says: Error Adding SpiraTest Incident to JIRA: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean ad Event Details Exception: Error Adding SpiraTest Incident to JIRA: An item with the same key has already been added.at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean ad Error Adding SpiraTest Incident to JIRA: An item with the same key has already been added.at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)at Inflectra.SpiraTest.PlugIns.JiraServerDataSync.DataSync.ProcessIncident(Int32 projectId, SoapServiceClient spiraImportExport, RemoteIncident remoteIncident, List`1 newIncidentMappings, List`1 newReleaseMappings, List`1 oldReleaseMappings, Dictionary`2 customPropertyMappingList, Dictionary`2 customPropertyValueMappingList, RemoteCustomProperty[] incidentCustomProperties, RemoteDataMapping[] incidentMappings, JiraProject jiraProject, JiraManager jiraManager, String productName, RemoteDataMapping[] severityMappings, RemoteDataMapping[] priorityMappings, RemoteDataMapping[] statusMappings, RemoteDataMapping[] typeMappings, RemoteDataMapping[] userMappings, RemoteDataMapping[] releaseMappings, RemoteDataMapping[] incidentComponentMappings)at Inflectra.SpiraTest.PlugIns.JiraServerDataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime) en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/integrations/bug-trackers/2456.aspxthreadId=2456Dave Bosman (dave.bosman@mivb.brussels) Spiratest issues do not sync with Jira when non mandatory fields are filled in during creation of spiratest issues. When an issue is created in Spiratest and only the mandatory fields are filled in it works, after the creation if you fill in the non mandatory fields they get synced without any issue. The error in the system event log says: Error Adding SpiraTest Incident to JIRA: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean ad Event Details Exception: Error Adding SpiraTest Incident to JIRA: An item with the same key has already been added.at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean ad Error Adding SpiraTest Incident to JIRA: An item with the same key has already been added.at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)at Inflectra.SpiraTest.PlugIns.JiraServerDataSync.DataSync.ProcessIncident(Int32 projectId, SoapServiceClient spiraImportExport, RemoteIncident remoteIncident, List`1 newIncidentMappings, List`1 newReleaseMappings, List`1 oldReleaseMappings, Dictionary`2 customPropertyMappingList, Dictionary`2 customPropertyValueMappingList, RemoteCustomProperty[] incidentCustomProperties, RemoteDataMapping[] incidentMappings, JiraProject jiraProject, JiraManager jiraManager, String productName, RemoteDataMapping[] severityMappings, RemoteDataMapping[] priorityMappings, RemoteDataMapping[] statusMappings, RemoteDataMapping[] typeMappings, RemoteDataMapping[] userMappings, RemoteDataMapping[] releaseMappings, RemoteDataMapping[] incidentComponentMappings)at Inflectra.SpiraTest.PlugIns.JiraServerDataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime) Wed, 28 Jul 2021 05:45:37 -04002021-08-03T10:52:21-04:00/Support/Forum/integrations/bug-trackers/2456.aspxmessageId=4048David J (adam.sandman+support@inflectra.com) Hi Dave We cannot assist with this specific type of question here on the forums, Please log a support ticket with us. Thanks David Thu, 29 Jul 2021 13:46:42 -04002021-07-29T13:46:42-04:00/Support/Forum/integrations/bug-trackers/2456.aspx#reply4048messageId=4051David J (adam.sandman+support@inflectra.com) If other people get this message. It was due to two different custom properties in Spira being mapped to the same custom field in Jira. Tue, 03 Aug 2021 10:52:21 -04002021-08-03T10:52:21-04:00/Support/Forum/integrations/bug-trackers/2456.aspx#reply4051