Inflectra Customer Forums: Jira integration : Web Exception Error calling JIRA REST API: The operation has timed out (Thread)

Inflectra Customer Forums: Jira integration : Web Exception Error calling JIRA REST API: The operation has timed out (Thread) Hello. I am looking at an evaluation of SpiraTest, and am trying to set up the jira data sync correctly- but am encountering the two below errors after configuring the settings correctly. I've checked the firewall settings of my 2008 server machine, and all looks good- and can reach an an API from the install server (/rest/api/2/serverInfo?doHealthCheck) successfully. The Jira instance has "Accept remote API calls" set to "ON" Is there anything fundamentally wrong I am doing? Error One: Web Exception Error calling JIRA REST API: The operation has timed out Error Two: General Error: Web Exception Error calling JIRA REST API: The operation has timed out at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, String data, String method) at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.GetCreateMetaData() at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime) en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/integrations/bug-trackers/715.aspxthreadId=715Ian Garrison (ian.garrison@performgroup.com)Jira integration : Web Exception Error calling JIRA REST API: The operation has timed out Hello. I am looking at an evaluation of SpiraTest, and am trying to set up the jira data sync correctly- but am encountering the two below errors after configuring the settings correctly. I've checked the firewall settings of my 2008 server machine, and all looks good- and can reach an an API from the install server (/rest/api/2/serverInfo?doHealthCheck) successfully. The Jira instance has "Accept remote API calls" set to "ON" Is there anything fundamentally wrong I am doing? Error One: Web Exception Error calling JIRA REST API: The operation has timed out Error Two: General Error: Web Exception Error calling JIRA REST API: The operation has timed out at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, String data, String method) at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.GetCreateMetaData() at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime) Mon, 16 Sep 2013 10:55:26 -04002013-09-17T14:01:02-04:00/Support/Forum/integrations/bug-trackers/715.aspxmessageId=1298David J (adam.sandman+support@inflectra.com) Hi Ian Could you please log a support help desk ticket with us and include the following: - Hi Ian Could you please log a support help desk ticket with us and include the following: - The URL that you are using to connect to JIRA (inside SpiraTest) Thanks Adam Tue, 17 Sep 2013 14:01:01 -04002013-09-17T14:01:01-04:00/Support/Forum/integrations/bug-trackers/715.aspx#reply1298