Inflectra Customer Forums: Import Export - Network Error while sending data to spiraPlan (Thread) Quite a few users have reported seeing this error while trying to send data to spiraPlan PRO or ITG. The RSS key and URL are correct. However, this is the message we all see. Version Name - Version 6.10.0.1 Excel Version - Office 365 Desktop Spira URL - https://spiraplan-pro-ext.it.hpe.com/SpiraPlan/ Username - name@hpe.com RSS Token : ********************************* Error Message - Network error. Please check your username, URL, and password. If correct make sure you have the correct permissions. STATUS: unknown message: unknown en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spiraplan/issues-questions/2461.aspxthreadId=2461Prince Toms (ptoms@hpe.com)Import Export - Network Error while sending data to spiraPlan Quite a few users have reported seeing this error while trying to send data to spiraPlan PRO or ITG. The RSS key and URL are correct. However, this is the message we all see. Version Name - Version 6.10.0.1 Excel Version - Office 365 Desktop Spira URL - https://spiraplan-pro-ext.it.hpe.com/SpiraPlan/ Username - name@hpe.com RSS Token : ********************************* Error Message - Network error. Please check your username, URL, and password. If correct make sure you have the correct permissions. STATUS: unknown message: unknown Mon, 09 Aug 2021 14:16:17 -04002021-08-10T09:14:12-04:00/Support/Forum/spiraplan/issues-questions/2461.aspxmessageId=4057David J (adam.sandman+support@inflectra.com) This tends to be caused by: An old version of Excel Your companys network blocking the connectio This tends to be caused by: An old version of Excel Your companys network blocking the connection If you have eliminated those possibilities, Id log a support ticket with us. Regards David Tue, 10 Aug 2021 00:03:00 -04002021-08-10T00:03:00-04:00/Support/Forum/spiraplan/issues-questions/2461.aspx#reply4057messageId=4060Prince Toms (ptoms@hpe.com) After much analysis - The admin stated that there are instances where the users account gets locked After much analysis - The admin stated that there are instances where the users account gets locked ( not sure due to what). Once the accounts were unlocked, the users were able to upload. Tue, 10 Aug 2021 09:14:12 -04002021-08-10T09:14:12-04:00/Support/Forum/spiraplan/issues-questions/2461.aspx#reply4060