Inflectra Customer Forums: Workflow Logic Clarification - Incidents (Thread) In a standard workflow for incidents, when the status changes to Resolved, is it expected that the Closed on Date will auto-populate? Is it true or false that when the status is changed to Closed? Only then will the Closed On Date reflect the date? Please clarify. en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spiraplan/issues-questions/3067.aspxthreadId=3067Prince Toms (ptoms@hpe.com)Workflow Logic Clarification - Incidents In a standard workflow for incidents, when the status changes to Resolved, is it expected that the Closed on Date will auto-populate? Is it true or false that when the status is changed to Closed? Only then will the Closed On Date reflect the date? Please clarify. Tue, 22 Jul 2025 21:49:24 -04002025-07-24T06:15:16-04:00/Support/Forum/spiraplan/issues-questions/3067.aspxmessageId=7331Victoria D (nino.diasamidze@inflectra.com) Hello, Yes, that is right - both statuses will auto-populate Closed on Date and this currently wor Hello, Yes, that is right - both statuses will auto-populate Closed on Date and this currently works as designed: status Resolved and status Closed have the same behavior in this case. You can read more about incident statuses here: https://spiradoc.inflectra.com/Spira-Administration-Guide/Template-Incidents/#edit-statuses Regards, Victoria - Wed, 23 Jul 2025 12:33:04 -04002025-07-23T12:33:04-04:00/Support/Forum/spiraplan/issues-questions/3067.aspx#reply7331messageId=7332Prince Toms (ptoms@hpe.com) Thanks for confirming. Is there a way it can be controlled? Perhaps a workaround ? Thanks for confirming. Is there a way it can be controlled? Perhaps a workaround ? Wed, 23 Jul 2025 12:47:26 -04002025-07-23T12:47:26-04:00/Support/Forum/spiraplan/issues-questions/3067.aspx#reply7332messageId=7333Victoria D (nino.diasamidze@inflectra.com) I dont think there is any workaround at this moment for that - all the statuses considered as close I dont think there is any workaround at this moment for that - all the statuses considered as closed auto-populate Closed on Date and it is designed to behave so. However, we can register a enhancement to consider this functionality in future. For that we would need some additional details described in KB698 - How We Handle Customer Enhancement Requests . Regards, Victoria - Thu, 24 Jul 2025 06:15:16 -04002025-07-24T06:15:16-04:00/Support/Forum/spiraplan/issues-questions/3067.aspx#reply7333