Hello, We have SpiraTest version 3.1. SpiraTest was re-installed from scratch. When I tried to login using the credentials as specified in the documentation ( Username: Administrator and Password: PleaseChange) I got the following error message: “Invalid user name or password entered, please try again”. I would be very grateful if you could advise regarding the issue described above. Many thanks, Y.M. en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/1256.aspxthreadId=1256Youcef Mostefai (youcef.mostefai@ctsu.ox.ac.uk)installation Hello, We have SpiraTest version 3.1. SpiraTest was re-installed from scratch. When I tried to login using the credentials as specified in the documentation ( Username: Administrator and Password: PleaseChange) I got the following error message: “Invalid user name or password entered, please try again”. I would be very grateful if you could advise regarding the issue described above. Many thanks, Y.M. Fri, 17 Jul 2015 10:51:45 -04002015-07-28T08:29:14-04:00/Support/Forum/spirateam/issues-questions/1256.aspxmessageId=2246David J (adam.sandman+support@inflectra.com) Hi YM You should try: Login: administrator (lowercase) Password: PleaseChange (mixed case) If that doesn't work, please can you log this as a help desk ticket and we'd be more than happy to assist you. Regards Adam Mon, 20 Jul 2015 20:30:36 -04002015-07-20T20:30:36-04:00/Support/Forum/spirateam/issues-questions/1256.aspx#reply2246messageId=2259Youcef Mostefai (youcef.mostefai@ctsu.ox.ac.uk)Hi Adam, I have tried it and also tried other combinations and it did not work. I will log the issue as a help desk ticket. Many thanks, Youcef. Tue, 28 Jul 2015 08:29:14 -04002015-07-28T08:29:14-04:00/Support/Forum/spirateam/issues-questions/1256.aspx#reply2259