Inflectra Customer Forums: Capturing Incident status on email notifications using custom template (Thread) Previous configuration for email notifications included the Status of the Incident within the body of the email. The template was since updated to custom email notification and the status no longer displays. I have tried out all of the available tokens and cannot find one that displays Status. Is this a known issue or perhaps there is an error occurring? en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/1287.aspxthreadId=1287Meg Mitchell (megmitchell@edmap.com)notificationsCapturing Incident status on email notifications using custom template Previous configuration for email notifications included the Status of the Incident within the body of the email. The template was since updated to custom email notification and the status no longer displays. I have tried out all of the available tokens and cannot find one that displays Status. Is this a known issue or perhaps there is an error occurring? Thu, 13 Aug 2015 20:45:24 -04002015-08-18T18:27:31-04:00/Support/Forum/spirateam/issues-questions/1287.aspxmessageId=2291Jim R (donotreply5@kronodesk.net) Hi Meg This is not an issue that we are aware of. Could you please log a help desk desk ticket Hi Meg This is not an issue that we are aware of. Could you please log a help desk desk ticket and include a screenshot or HTML version of the current notification template that you are using? Also please include the version of SpiraTeam that you are using. Thanks Jim Sun, 16 Aug 2015 22:11:11 -04002015-08-16T22:11:11-04:00/Support/Forum/spirateam/issues-questions/1287.aspx#reply2291messageId=2299Meg Mitchell (megmitchell@edmap.com) Thanks Jim. A ticket has been submitted with the requested information. Thanks Jim. A ticket has been submitted with the requested information. Tue, 18 Aug 2015 14:11:48 -04002015-08-18T14:11:48-04:00/Support/Forum/spirateam/issues-questions/1287.aspx#reply2299messageId=2300Kat A (elise.brooks@inflectra.com) Follow-up for forum readers: The correct token is ${IncidentStatus}. For some reason, it do Follow-up for forum readers: The correct token is ${IncidentStatus}. For some reason, it does not appear in the list of available tokens, but it works. Tue, 18 Aug 2015 18:27:31 -04002015-08-18T18:27:31-04:00/Support/Forum/spirateam/issues-questions/1287.aspx#reply2300