Inflectra Customer Forums: User notification on tag - how? (Thread) How can I force Spira to generate an email notification to tagged users? Cant find such an option in 9.1.0.0 I was even considering building a SpiraApp for this, but then there doesnt seem to be a hook to an internal Spira email server (or at least I am not aware of it). Heres what I want to achieve: A user A leaves a comment tagging user B. User B reads the comment and leaves their own, tagging user C User C performs some action and leaves comment tagging users A and B In this scenario the desired behaviour would be: Issue notifications to the last tagged comment. Only issue notifications as per scenario above: for 1 - only user A, for 2 - only C, for 3 - A and B If thats not possible, then whats the point of tags? en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/3206.aspxthreadId=3206Vladimir Plotkin (vladimir@inmarsys.com)User notification on tag - how? How can I force Spira to generate an email notification to tagged users? Cant find such an option in 9.1.0.0 I was even considering building a SpiraApp for this, but then there doesnt seem to be a hook to an internal Spira email server (or at least I am not aware of it). Heres what I want to achieve: A user A leaves a comment tagging user B. User B reads the comment and leaves their own, tagging user C User C performs some action and leaves comment tagging users A and B In this scenario the desired behaviour would be: Issue notifications to the last tagged comment. Only issue notifications as per scenario above: for 1 - only user A, for 2 - only C, for 3 - A and B If thats not possible, then whats the point of tags? Wed, 10 Jun 2026 08:46:29 -04002026-06-10T11:24:42-04:00/Support/Forum/spirateam/issues-questions/3206.aspxmessageId=7669Victoria D (nino.diasamidze@inflectra.com) Hello, The @mention feature in Spira currently serves only as a visual reference/link to a user wi Hello, The @mention feature in Spira currently serves only as a visual reference/link to a user within the comment text - it does not hook into the notification engine. There is an option to notify all subscribed users/roles on ANY comment - not just the tagged ones, unfortunately. And yes, that is right - SpiraApps do not have access to an internal email-sending mechanism, so it cannot solve this at this moment. An API polling service can be considered as an alternative viable workaround instead: Poll the comment/history API for new comments Parse comment text for @username patterns Send emails via your own SMTP server to the mentioned users Regards, Victoria - Wed, 10 Jun 2026 09:14:53 -04002026-06-10T09:14:53-04:00/Support/Forum/spirateam/issues-questions/3206.aspx#reply7669messageId=7671Vladimir Plotkin (vladimir@inmarsys.com) Hi Victoria, Thank you for your response. Are you sure that comments will not generate a notifica Hi Victoria, Thank you for your response. Are you sure that comments will not generate a notification? From what I can see in Notification settings, it is possible to tick the Comment checkbox. Wed, 10 Jun 2026 09:57:30 -04002026-06-10T09:57:30-04:00/Support/Forum/spirateam/issues-questions/3206.aspx#reply7671messageId=7673Victoria D (nino.diasamidze@inflectra.com) Hello, Yes, exactly - that is what I said: there is a notification option for comments, however th Hello, Yes, exactly - that is what I said: there is a notification option for comments, however this notifies all subscribed users/roles on ANY comment- not just the tagged ones. To read more about existing notification options please refer to the documentation here: https://spiradoc.inflectra.com/Spira-Administration-Guide/Template-Notifications/#notification-events Regards, Victoria - Wed, 10 Jun 2026 11:24:42 -04002026-06-10T11:24:42-04:00/Support/Forum/spirateam/issues-questions/3206.aspx#reply7673