Inflectra Customer Forums: Incident custom properties disabled (Thread) How come when I create a new custom property in the incidents section, they are disabled when I try entering a new incident? They work fine in the other parts of the system (requirements, tasks, etc.) en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/5.aspxthreadId=5Steve M (mike.morrey+support@inflectra.com)Incident custom properties disabled How come when I create a new custom property in the incidents section, they are disabled when I try entering a new incident? They work fine in the other parts of the system (requirements, tasks, etc.) Mon, 07 Feb 2011 19:20:28 -05002011-02-07T19:20:38-05:00/Support/Forum/spirateam/issues-questions/5.aspxmessageId=5Steve M (mike.morrey+support@inflectra.com) You need to modify the workflow for the project to make those custom properties active and/or r You need to modify the workflow for the project to make those custom properties active and/or required for each step in the workflow: Click on Administration > Incidents > Workflows Click on the "Steps" hyperlink for the active workflow(s) On the next page, click on the New(Default) step in the left-hand column On the Incident workflow step page that appears, make all the appropriate custom properties Enabled = Checked and then click [Update] Mon, 07 Feb 2011 19:20:38 -05002011-02-07T19:20:38-05:00/Support/Forum/spirateam/issues-questions/5.aspx#reply5