Hello Guys, i have followed the "External Bug Tracking Integration Guide" to create a setup with Synchronisation between newest Release of SpiraTeam and JIRA 5. When i start the Service on the Windows Server i get following Error displayed multiple times in the Windows Event Viewer: The first line of the message says "not authorized to create a Release" in German. Why does this happen and how can i solve this problem? At least i can see 6 Tickets Error Inserting/Updating JIRA Issue in SpiraTeam: Nicht berechtigt Release zu erstellen Server stack trace: bei System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) bei System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) bei System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) bei System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: bei System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) bei System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) bei Inflectra.SpiraTest.PlugIns.Jira5DataSync.SpiraImportExport.IImportExport.Release_Create(RemoteRelease remoteRelease, Nullable`1 parentReleaseId) bei Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.ProcessJiraIssueAsIncident(Int32 projectId, ImportExportClient spiraImportExport, JiraIssue jiraIssue, List`1 newIncidentMappings, List`1 newReleaseMappings, List`1 oldReleaseMappings, Dictionary`2 customPropertyMappingList, Dictionary`2 customPropertyValueMappingList, RemoteCustomProperty[] incidentCustomProperties, RemoteDataMapping[] incidentMappings, String jiraProject, JiraManager jiraManager, String productName, RemoteDataMapping[] severityMappings, RemoteDataMapping[] priorityMappings, RemoteDataMapping[] statusMappings, RemoteDataMapping[] typeMappings, RemoteDataMapping[] userMappings, RemoteDataMapping[] releaseMappings) Thanks, Jorge en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/595.aspxthreadId=595Jorge Pino Garcia (jpino@apkern.ch) Hello Guys, i have followed the "External Bug Tracking Integration Guide" to create a setup with Synchronisation between newest Release of SpiraTeam and JIRA 5. When i start the Service on the Windows Server i get following Error displayed multiple times in the Windows Event Viewer: The first line of the message says "not authorized to create a Release" in German. Why does this happen and how can i solve this problem? At least i can see 6 Tickets Error Inserting/Updating JIRA Issue in SpiraTeam: Nicht berechtigt Release zu erstellen Server stack trace: bei System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) bei System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) bei System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) bei System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: bei System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) bei System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) bei Inflectra.SpiraTest.PlugIns.Jira5DataSync.SpiraImportExport.IImportExport.Release_Create(RemoteRelease remoteRelease, Nullable`1 parentReleaseId) bei Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.ProcessJiraIssueAsIncident(Int32 projectId, ImportExportClient spiraImportExport, JiraIssue jiraIssue, List`1 newIncidentMappings, List`1 newReleaseMappings, List`1 oldReleaseMappings, Dictionary`2 customPropertyMappingList, Dictionary`2 customPropertyValueMappingList, RemoteCustomProperty[] incidentCustomProperties, RemoteDataMapping[] incidentMappings, String jiraProject, JiraManager jiraManager, String productName, RemoteDataMapping[] severityMappings, RemoteDataMapping[] priorityMappings, RemoteDataMapping[] statusMappings, RemoteDataMapping[] typeMappings, RemoteDataMapping[] userMappings, RemoteDataMapping[] releaseMappings) Thanks, Jorge Fri, 24 May 2013 09:21:02 -04002013-05-28T07:14:22-04:00/Support/Forum/spirateam/issues-questions/595.aspxmessageId=1101Jorge Pino Garcia (jpino@apkern.ch) Sorry, i can´t edit my previous message. I wanted to add: At least i see 6 JIRA tickets in SpiraTeam appearing under Incidents. It always creates the same tickets when starting the Synchronisation the first time - after these 6 tickets nothing else happens, although we have a large amount of tickets in JIRA which aren´t synchronized. Fri, 24 May 2013 09:29:30 -04002013-05-24T09:29:30-04:00/Support/Forum/spirateam/issues-questions/595.aspx#reply1101messageId=1105Jorge Pino Garcia (jpino@apkern.ch) The issue is solved. My SpiraTeam User responsible for the synchronization wasn't having the correct permissions to create a new Release. Tue, 28 May 2013 07:14:22 -04002013-05-28T07:14:22-04:00/Support/Forum/spirateam/issues-questions/595.aspx#reply1105