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Owner Field disappears as soon as the New Incident Form loads RSS Feed

Sunday, June 5, 2016

Dear Team,

The Owner field on the left side of the New Incident form (overview tab) disappears as soon as the form loads. This problem started yesterday evening and I need a resolution urgently. My team is unable to assign owner to an incident and no email notification is being sent out for new incidents.

Someone please help

2 Replies
Adam SAdam S
re: Audifax N Onuoha on Sunday, June 5, 2016
Sunday, June 5, 2016
Hi Audifax

It sounds like you need to modify the Incident Workflow for this project.

Please go to Administration > Incidents > Edit Workflows

Then click on 'Steps' and for the New status make the 'Owner' field not listed as 'Hidden'. Then click Update/Save.

Audifax N OnuohaAudifax N Onuoha
re: Adam S on Sunday, June 5, 2016
Monday, June 6, 2016

Thank you Adam.

Problem resolved.

  • Started: 6/5/2016
  • Last Reply: 6/6/2016
  • Replies: 2
  • Views: 267
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