Inflectra Customer Forums: Incident custom properties disabled (Thread) How come when I create a new custom property in the incidents section, they are disabled when I try entering a new incident? They work fine in the other parts of the system (requirements, test cases, etc.) en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spiratest/issues-questions/4.aspxthreadId=4Steve M (mike.morrey+support@inflectra.com)Incident custom properties disabled How come when I create a new custom property in the incidents section, they are disabled when I try entering a new incident? They work fine in the other parts of the system (requirements, test cases, etc.) Mon, 07 Feb 2011 19:07:19 -05002025-11-04T12:11:19-05:00/Support/Forum/spiratest/issues-questions/4.aspxmessageId=4Steve M (mike.morrey+support@inflectra.com) You need to modify the workflow for the project to make those custom properties active and/or requi You need to modify the workflow for the project to make those custom properties active and/or required for each step in the workflow: Click on Administration > Incidents > Workflows Click on the "Steps" hyperlink for the active workflow(s) On the next page, click on the New(Default) step in the left-hand column On the Incident workflow step page that appears, make all the appropriate custom properties Enabled = Checked and then click [Update] Mon, 07 Feb 2011 19:19:05 -05002011-02-07T19:19:05-05:00/Support/Forum/spiratest/issues-questions/4.aspx#reply4messageId=7434Kevin London (kevin456london@www-ipass.com) inflectra.steve How come when I create a new custom property in the incidents section, they are dis inflectra.steve How come when I create a new custom property in the incidents section, they are disabled when I try entering a new incident? They work fine in the other parts of the system (requirements, test cases, etc.) This usually happens when the custom property isnt marked as editable in the incident workflow or form configuration. Check the field settings under the incident type or screen scheme-ensure its enabled for creation/edit views, not just read-only or hidden. Thu, 30 Oct 2025 09:33:43 -04002025-10-30T09:33:43-04:00/Support/Forum/spiratest/issues-questions/4.aspx#reply7434messageId=7441Karen Purvis (Karen763Purvis@e-zpassct.com) Custom properties in the Incidents section appear disabled during new entries because they must be Custom properties in the Incidents section appear disabled during new entries because they must be manually enabled in the workflow settings for each step. Unlike other modules, youll need to go to Administration > Incidents > Workflows, select the active workflow, and enable the fields under each step to make them editable. Tue, 04 Nov 2025 12:11:19 -05002025-11-04T12:34:54-05:00/Support/Forum/spiratest/issues-questions/4.aspx#reply7441