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We have a cloud solution for SpiraTeam and JIRADataSync configured with our JIRA cloud instance.
We are currently having an issue with synchronization of defects created in SpiraTeam ported over to JIRA. Currently the JIRADataSync plugin has been configured and i can see that all defects raised in JIRA are syncing into SpiraTeam however I had created a defect in SpiraTeam and this was not created in JIRA.
Is there any additional steps needed to activate the creation of the defects in SpiraTeam being successfully synced to JIRA?
We cannot really answer this through the public forums.
Please log a help desk ticket and we can assist you.