November 30th, 2016 by inflectra
help desk kronodesk knowledge base
One of the exciting new features included in the soon-to-be-released update to our KronoDesk help desk system is the ability to auto-suggest information before a customer submits a ticket.
You know the situation, a customer is trying to solve a problem that you've already seen before. They tried searching the online knowledge base, perhaps they couldn't find what they needed. Maybe they didn't even know there was a knowledge base, or perhaps they simply thought a support ticket would be the fastest way.
So they starting creating a new ticket and filling our the subject line:
Hey presto, as they are typing, KronoDesk will suggest to them some KB articles that already exist that could well solve their problem.
That way they get their problem answered more quickly and in many cases, there are less routine support tickets to have to deal with, allowing your support personnel to spend more time on the truly unique issues!
Ask an Inflectra expert:
And if you have any questions, please email or call us at +1 (202) 558-6885
To ensure your satisfaction, we provide product support free with every subscription purchase, which guarantees you unlimited access to our knowledge base, customer forums and helpdesk. Review our support policy.
The Inflectra knowledge base includes a wide variety of helpful support articles written by Inflectra's customer support specialists.
Discover great tips, discussions, and technical solutions from fellow customers and Inflectra's technical experts.
If you can't find the answer you're looking for, please get in touch with us: over email, phone, or online.