The customer dashboard provides a single view for your customers to see new knowledge base articles, recent forum posts and all their open tickets.
The public version of the customer home page is neither personalized, nor customizable and displays basic support information that can be seen by visitors to your support website:
Once users have registered with your support site, they will be able to customize the layout and content of the customer home page as well as see a list of their subscribed items as well as the generic support information:
Once users have been added to the customer role, they will be able to see the more powerful customer view of the home page. This includes all the information in the registered user view as well as a list of all the help desk tickets opened by the user that are still active and any special help links provided by the support agents.
SpiraTest combines test management, requirements traceability & bug-tracking
SpiraTeam brings your teams together, managing the entire application lifecycle
SpiraPlan lets you manage your programs and portfolio of projects like never before
Orchestrates your automated regression testing, functional, load and performance
The ultimate test automation platform for web, mobile, and desktop applications
The help desk system, designed specifically for software support teams
Cloud hosted, secure source code management - Git and Subversion
Exploratory testing capture tool that automatically records your testing activity
Customers use our tools to help automate repetitive tasks and streamline their business processes using our Robotic Process Automation (RPA) solutions.
If you can't find the answer you're looking for, please get in touch with us: over email, phone, or online.
We provide a number of resources to help customers learn how to get the most out of our products, with free online resources, virtual classrooms, and face to face.
Events are a big part of our awesome customer service. They are a chance to learn more about us, our products, and how to level up your skills with our tools.
Please contact us with your questions, feedback, comments, or suggestions. We'll get back to you as soon as possible.
When you need additional assistance (be it training, consulting, or integration services) our global certified solution provider partner network is ready to help.
At Inflectra, we are fully committed to provide our customers with the very best products and customer service.
We want to help developers extend and customize our tools to fit in with their needs. We provide robust APIs, sample code, and open source projects.