Inflectra Customer Forums: KronoDesk Issues & QuestionsGeneral discussions surrounding the use of KronoDesk. This is an appropriate forum for posting questions and issues to the user community. There is a separate forum for discussing best practices.en-US(C) Copyright 2006-2024 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums120/Support/Forum/kronodesk/issues-questions/List.aspxthreadId=555Kat A (support2@inflectra.com)There was supposed to be a new version released towards the end of March, is it coming out, as it is unusable as is? There was supposed to be a new version released towards the end of March, is it coming out, as it is unusable as is? Mon, 08 Apr 2013 04:09:37 -04002013-04-09T17:57:07-04:00/Support/Forum/kronodesk/issues-questions/555.aspxthreadId=707David J (support1@inflectra.com)Questions Hi Inflectra Team, Could you please confirm a couple of questions: 1. How do we do reporting, similar to the reporting options in SpiraTest? 2. Is there a way to customise the Email templates for 'On Ticket Creation' etc? at the moment there's only options for new user notification, forgotten password etc. Thanks Paul Sun, 08 Sep 2013 03:07:33 -04002013-09-09T13:45:19-04:00/Support/Forum/kronodesk/issues-questions/707.aspxthreadId=797Melanie D Rogers (melanie.rogers@icognition.com.au)hiding sectionsKronoDesk - Hiding Forums Hi Guys We would like to just use the knowledge base internally and disable forums (for the interim). Could you please advise the best way to go about this. Thanks Melanie Mon, 06 Jan 2014 04:25:27 -05002014-01-08T01:39:21-05:00/Support/Forum/kronodesk/issues-questions/797.aspxthreadId=915David J (support1@inflectra.com)KronoDesk Spira integration Hi, I have a question regarding the integration of KronoDesk with SpiraTeam: Is it possible to add custom fields to either SpiraTeam or KronoDesk for Ticket ID (TK#), KronoDesk Ticket Type for example? It would be helpful if in SpiraTeam it is visible where the incident originally came from. Thanks! Yvette Tue, 27 May 2014 08:46:22 -04002014-05-29T18:25:21-04:00/Support/Forum/kronodesk/issues-questions/915.aspxthreadId=1041Yvette Kingma (ykingma@delftdi.com)KronoDesk priority colors Hi, I do not see a colored background for the ticket priority field in the ticket list, but I have no idea how I can fix this. When I look in the template CSS file, I see that there are lines for the generic status/prioity colors, but somehow they do not link to the statuses in the application. /* Generic status/priority colors */ .PriorityCritical { background-color: #f47457; } .PriorityHigh { background-color: #f29e56; } .PriorityMedium { background-color: #f5d857; } .PriorityLow { background-color: #f4f356; Furthermore, there is the ability to add a new status or change the names etc. How can I link these to a colored background? Help would be appreciated. Regards, Yvette Thu, 16 Oct 2014 08:17:05 -04002014-10-16T19:04:19-04:00/Support/Forum/kronodesk/issues-questions/1041.aspxthreadId=1079Inflectra Sarah (donotreply6@kronodesk.net)Event log warning "Thread xxx does not exist in the system" Hi, I am wondering where the event is coming from. I deleted some threads in the forum, since they were tests only, but now I keep getting errors in the event log like this: In Inflectra.KronoDesk.Business.ThreadManager::GetThreadById: Messages: Thread 381 does not exist in the system [Inflectra.KronoDesk.Business.ArtifactNotExistsException] Stack Trace: at Inflectra.KronoDesk.Business.ThreadManager.GetThreadById(Int64 threadId, Boolean includeReplies, Boolean incrementNumberOfViews) Any ideas on how to get rid of these errors? Kind regards, Yvette Mon, 24 Nov 2014 13:48:45 -05002014-12-01T15:45:13-05:00/Support/Forum/kronodesk/issues-questions/1079.aspxthreadId=1216Carien Knol (cknol@delftdi.com)Opener reassign ownershipIs it possible to change the 'owner' of a ticket? Scenario: > Person A opens the ticket, is hereby made the 'owner' from a customer perspective and receives the email notifications and sees the ticket on his/her dashboard. > Person B is taking over the project, but cannot see the ticket created by Person A. Is it possible to reassign a ticket to a different owner so that s/he can see the ticket on his/her dashboard and Help Desk, get the email notifications and respond to it? Wed, 06 May 2015 13:39:04 -04002015-06-01T18:20:25-04:00/Support/Forum/kronodesk/issues-questions/1216.aspxthreadId=1242Carien Knol (cknol@delftdi.com)new version kronodeskKronoDesk v2.0 delayed? Hi, I was wondering whether the release of KronoDesk v2.0 has been rescheduled as the schedule date (based on the 17/03/2015 Development Roadmap) of 28 May has come and gone. If so, what is the new schedule date? Kind regards, Carien Mon, 22 Jun 2015 14:46:09 -04002017-02-06T19:18:41-05:00/Support/Forum/kronodesk/issues-questions/1242.aspxthreadId=1244Kat A (support2@inflectra.com)KronoDesk Feature Requests Hi Inflectra, here are some feature requests we got from our KronoDesk users. Mail integration When KronoDesk sends out emails informing users about ticket changes, the information provided in these mails very often is not really helpful. We think that simply providing the current status is not enough. The following pieces of information are required - Who changed the ticket? - What was changed (e.g. new comment, status change, new assignee)? - What was the old value and what is the new value (e.g. status changed from "Open" to "Closed") As far as we can see the current implementation does not provide that. We would like to have different email templates for different events and more ${...} variables (like ${OldStatus}, ${CurrentStatus}). With these two additions we could build most of what we need. Regards Werner Fri, 26 Jun 2015 07:11:49 -04002015-06-29T16:05:32-04:00/Support/Forum/kronodesk/issues-questions/1244.aspxthreadId=1847Venelina Jordanova (vjordanova@delftdi.com)DB StructureKronodesk DB structure Hi, I need to check for entries with duplicate names. Our helpdesk can execute a query for me, but they need to have the working query. In general I need something like this (but I do not have a way to know the DB tables and fields names) SELECT [NameColumn], COUNT(*) AS dupeCount FROM [Helpdek Tickets] GROUP BY [NameColumn] HAVING COUNT(*) > 1 Can somebody help with the correct names? Mon, 07 May 2018 16:11:43 -04002018-05-08T15:45:59-04:00/Support/Forum/kronodesk/issues-questions/1847.aspxthreadId=2499David J (support1@inflectra.com)calendar events ticket agingCalendar events and ticket aging We would like to schedule recurring tickets/events such that our Support folks could have a monthly task scheduled, perhaps in the form of a ticket. Also, could we escalate tickets to another support person, supervisor, when it ages out and hasnt been closed after a predetermined time. Fri, 10 Sep 2021 21:58:20 -04002023-10-20T14:09:04-04:00/Support/Forum/kronodesk/issues-questions/2499.aspx