Import Export - Network Error while sending data to spiraPlan

Monday, August 9, 2021
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Quite a few users have reported seeing this error while trying to send data to spiraPlan PRO or ITG. 

The RSS key and URL are correct. However, this is the message we all see. 

 

Version Name - Version 6.10.0.1

Excel Version - Office 365 Desktop

Spira URL - https://spiraplan-pro-ext.it.hpe.com/SpiraPlan/

Username - name@hpe.com 

RSS Token : *********************************

Error Message  - Network error. Please check your username, URL, and password. If correct make sure you have the correct permissions.

STATUS: unknown

message: unknown

 

2 Replies
Tuesday, August 10, 2021
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re: ptoms1245 Monday, August 9, 2021

This tends to be caused by:

  • An old version of Excel
  • Your company's network blocking the connection

If you have eliminated those possibilities, I'd log a support ticket with us.

Regards
David

Tuesday, August 10, 2021
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re: inflectra.david Monday, August 9, 2021

After much analysis - The admin stated that there are instances where the user's account gets locked ( not sure due to what). Once the accounts were unlocked, the users were able to upload. 

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  • Started: Monday, August 9, 2021
  • Last Reply: Tuesday, August 10, 2021
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