Identify Churn Count ( re-open) for a particular incident

Monday, September 6, 2021
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There are about 100 Incidents in a particular product. As a Product Owner, I would like to know how many times a particular incident was re-opened?

Example - IN:54555 Closed on 9/4/2021. 

IN:54555 Re-opened on 9/5/2021

IN:54555 Closed on 9/6/2021

IN:54555 Re-opened on 9/7/2021. 

Please advise. 

1 Replies
Tuesday, September 7, 2021
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re: ptoms1245 Monday, September 6, 2021

Hello

Please check out this custom report:

https://inflectra.com/Support/KnowledgeBase/KB441.aspx

Regards

David

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  • Started: Monday, September 6, 2021
  • Last Reply: Tuesday, September 7, 2021
  • Replies: 1
  • Views: 216