Skip Navigation LinksHome Page > Forums > SpiraTeam Forums > SpiraTeam Issues & Questi... > Installation 4.2 fails du...

Installation 4.2 fails due to Symantec

Tuesday, October 7, 2014

ykingma

Hi,

I tried to install the latest version of SpiraTeam, but the virusscanner puts a file in quarantine during installation.
This causes the installation to fail, message is that a required dll is missing.
I would like to know if this is a known issue and if there is a solution for it.

The file involved is:
Suspicious.Cloud.5, "MSI6E3C.tmp", "C:\Users\<username>\AppData\Local\Temp\2\

Scanner detecting the file:
Symantec Endpoint Protection Version 12.1.4013.4013

I am not able to change the virus scanner easily, I would need the domain administrator to change/disable it for me.
But before I go into trouble trying to bypass the virusscanner I would of course need to know if the file is indeed safe.

Your help is appreciated.

Kind regards,
Yvette

1 Replies

Tuesday, October 7, 2014

inflectra.david

re: ykingma Tuesday, October 7, 2014

Hi Yvette

This is probably a topic better addressed through a help desk ticket.

The short answer is basically - the installer is safe and you will need to temporarily disable Symantec during installation.

Then you can re-enable it afterwards.

Regards

Adam

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

And if you have any questions, please email or call us at +1 (202) 558-6885

Statistics

Started: Tuesday, October 7, 2014
Last Reply: Tuesday, October 7, 2014
Replies: 1
Views: 2893

Installation 4.2 fails due to Symantec

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

Edit Thread

Edit Message

Search Results