Outstanding support is the foundation of our company, and we want your experience with our products to be exceptional from the start. We dedicate more than half our technical resources to support, and we make support a priority over all other work.
To ensure your satisfaction, we provide one year of product support FREE with every on-premise software purchase and unlimited support with every cloud subscription, which guarantees you access to our knowledge base, helpdesk and phone support.
Outstanding support is the foundation of our company, and we want your experience with our products to be exceptional from the start.We provide one year of FREE support to all download customer of our products. At the end of that initial year period, you can continue to receive support and product updates by subscribing to a yearly support plan. For cloud hosted customers it's even easier, we provide unlimited* support for as long as you have a subscription with us.If you discontinue support, you may subsequently reactivate support at any time after paying the appropriate reactivation fees.Our ultimate goal is to keep our customers satisfied with our products and services. As evidence of our commitment to providing exceptional support and customer satisfaction:
We welcome your comments about our support policies and plans, please contact us at firstname.lastname@example.org if you have any suggestions or feedback.
*Inflectra reserves the right to limit the number of support emails and tickets from any customer that is consistently logging an excessive number of tickets.