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Article Inflectra Support Plans and Policies

by System Administrator on Tuesday, January 26, 2016

Outstanding support is the foundation of our company, and we want your experience with our products to be exceptional from the start. We dedicate more than half our technical resources to support, and we make support a priority over all other work.

To ensure your satisfaction, we provide one year of product support FREE with every on-premise software purchase and unlimited support with every cloud subscription, which guarantees you access to our knowledge base, helpdesk and phone support.

Outstanding support is the foundation of our company, and we want your experience with our products to be exceptional from the start.

We provide one year of FREE support to all download customer of our products. At the end of that initial year period, you can continue to receive support and product updates by subscribing to a yearly support plan. For cloud hosted customers it's even easier, we provide unlimited support for as long as you have a subscription with us.

If you discontinue support, you may subsequently reactivate support at any time without paying any reactivation fee.

Our ultimate goal is to keep our customers satisfied with our products and services. As evidence of our commitment to providing exceptional support and customer satisfaction:
  • You have access to unlimited email and phone support
  • We will return your email in one business day
  • We will respond to your support ticket submission in one business day
  • You are entitled to free product updates while you are covered by a support plan
  • We offer promotions and discounts to our existing customers on our new products

We welcome your comments about our support policies and plans, please contact us at support@inflectra.com if you have any suggestions or feedback.

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Last Updated: 1/26/2016
Article ID: KB1
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