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Article Hosting Questions - SpiraTest, SpiraPlan, SpiraTeam & KronoDesk

by Adam S on Tuesday, June 9, 2015

You already know the advantages of us hosting your application in our cloud:
  • Focus on managing your projects not hardware
  • Flexible pricing and contracts by # users
  • Backups and all maintenance handled by our staff
  • Globally accessible using just a web browser
  • Get up and running in minutes with no installations               

However you may have questions about our hosting service. This article provides important information about our cloud hosting services, including security, privacy and reliability information.

  • How do I know that my data is safe if I host it with you?
    We take data security and privacy very seriously here at Inflectra. Each hosted instance of SpiraTest, SpiraPlan, SpiraTeam or KronoDesk runs in its own completely isolated application pool, with a separate database instance. That way the data in each customer's instance is completely separate from all other customers. In addition, we use the following proven measures to ensure data security:
    • Secure Sockets Layer (SSL) for all network traffic
    • Integrated biometric/card access control to datacenter
    • Multi-level redundant firewalls
    • Antivirus, anti-spyware and rootkit prevention software
    • Security staff on patrol 24 hours a day, 7 days a week

  • How often is my application data backed-up?
    As part of the Inflectra Hosting Terms of Service Opens in new window we maintain a daily backup of your SpiraTest, SpiraPlan, SpiraTeam or KronoDesk data, with the backups stored at an offsite, remote location for extra security.

  • Where is your data center?
    Our data center is located within the Sprocket Networks Opens in new window facility in Dallas, TX. The hosting facility provides a secure, reliable, and robust infrastructure for Internet operations. The data centers provide the reliable, redundant, and high-performance infrastructure required to ensure applications and equipment remain online 24 hours a day, 7 days a week (24/7). The data center is physically secure, protecting the servers and other equipment from unauthorized access. The data center protects the hardware and software within a highly secure environment. Physical access is controlled using integrated biometric authentication, photo identification, and access card technology. Closed circuit TV cameras monitor all perimeter doors, restricted areas, vaults, and data center activity 24 hours a day, 7 days a week. The data center is SAS70 Type II / SSAE16 Type II SOC certified; a requirement for SOX compliance for public companies. A SAS70 Type II / SSAE16 Type II SOC Report on Controls placed in operation and tests of operating effectiveness can be made available.

  • What Service Level Agreement (SLA) do you offer?
    The service level agreement (SLA) for our hosting service is described in Exhibit A of the Inflectra Hosting Terms of Service Opens in new window. If you have any questions about our SLA, please contact sales@inflectra.com and one of our talented sales staff will be happy to assist you.

  • What security and reliability features do you have in place?
    The servers used to host your SpiraTest, SpiraPlan, SpiraTeam or KronoDesk instance use the following security features:
    • Secure Sockets Layer (SSL) for all network traffic
    • Multi-level redundant firewalls
    • Antivirus, anti-spyware and rootkit prevention software
    In addition, the data center includes:
    • 3 x OC48 connectivity
    • Power Density (W/sf) = 67
    • Heating, ventilation and air conditioning (HVAC) systems
    • Very early smoke detection alarm (VESDA) and dual interlock fire suppression systems
    • Seismically braced facilities and racks
    • Uninterruptible power supply (UPS) with automatic power transfer bridge system
    • Integrated biometric/card access control
    • 24/7 CCTV video surveillance and recording
    • Security staff on patrol 24 hours a day, 7 days a week
    • Monitoring for HVAC and mission-critical power systems

  • Do you have US-EU Safe Harbor Certification for hosting data from the European Union (EU)?
    The European Commission’s Directive on Data Protection that went into effect in October of 1998, prohibits the transfer of personal data to non-European Union countries that do not meet the European Union (EU) "adequacy" standard for privacy protection.

    Accordingly, Inflectra complies with the US-EU Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Inflectra has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, http://www.export.gov/safeharbor.
    We self-certify compliance with:
    We self-certify compliance with US-EU Safe Harbor.
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Last Updated: 6/9/2015
Article ID: KB151
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