Please check the following items:
- That the web browser is using the same instance of the JVM JRE library that the Java bridge was installed in
- That you have the 32-bit version of Java installed and running in the browser if a 32-bit version of the browser is being used.
- That you either have the Windows UAC disabled or you are running the web browser using the "Run As Admin" option
- That you have the right Rapise library loaded (e.g. Internet Explorer HTML + Java, Firefox HTML + Java or Chrome HTML + Java)
To check which version of Java your browser is using, please refer to: