This article is kindly provided by one of our customers - Boris - who has been using the Desktop Data Sync and JIRA to integrate his on-premise JIRA instance with a cloud instance of SpiraTeam.
The problem is that sometimes the Desktop Data Sync was going to sleep, and the synchronization was suspended. This was due to Windows itself idling or going to sleep.
Here are the options the user recommended:
Now, the Desktop Data Sync will sync without any need to re-start or reboot :)
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