Knowledge Base Article

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This article is kindly provided by one of our customers - Boris - who has been using the Desktop Data Sync and JIRA to integrate his on-premise JIRA instance with a cloud instance of SpiraTeam.

The Problem

The problem is that sometimes the Desktop Data Sync was going to sleep, and the synchronization was suspended. This was due to Windows itself idling or going to sleep.

The Solution

Here are the options the user recommended:

  1. I disabled options for screensavers and idle time
  2. Some Windows OS versions (e.g. Windows 7 in my case) can also enable sleep mode for your spinning Hard Drive (HDD).
    1. The solution is to go to Power Settings and set the option to "never sleep" - problem was solved. :)

Now, the Desktop Data Sync will sync without any need to re-start or reboot :)



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Article Info
  • Last Updated: 5/4/2018
  • Article ID: KB342
  • Views: 477