Created By  inflectra.adam Saturday, March 23, 2013

In situations where your SpiraTest, SpiraPlan or SpiraTeam server is located on a company network that does not have direct Internet access (and connects through a proxy server), some of the integration features of Spira may not work correctly:

  • The weather widget on the My Page
  • The list of recent builds if your Jenkins server is hosted outside your network
  • The RSS feed widgets on the My Page
  • Data synchronization with bug-trackers that are externally hosted

This article outlines the step necessary to tell the Spira server to use the proxy server for its Internet connections.

Open up the Windows registry using RegEdit.exe and locate the following keys

[HKEY_USERS\{USER_ID}\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings

That has to be set to contain the correct proxy for the user under which the services run (various {USER_ID}) . Note: Importing the key did not work here (although it said it did import correctly), it has to be set manually with regedit for each user via regedit to make it happen.

The users that typically need to be changed are:

  • HKEY_USERS\S-1-5-18
  • HKEY_USERS\S-1-5-19
  • HKEY_USERS\S-1-5-20
  • HKEY_USERS\S-1-5-21-0123456789-012345678-0123456789-1004
  • HKEY_USERS\S-1-5-21-0123456789-012345678-0123456789-1004_Classes
Article Info
  • Last Updated: 3/23/2013
  • Article ID: KB42
  • Views: 3101