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Article Spira Icons Don't Appear When Running on Internet Explorer 11.0

by Adam S on Monday, July 11, 2016

A couple of our customers have run into a situation where the new font-based glyph icons that we're using in Spira 5.0 don't display. This is usually due to a configuration issue within IE itself, this article provides the recommended solution.
Symptoms

When you display the login page in Internet Explorer 11.0 you see the following missing checkbox icon:



It should actually display the following:



Another indication is that the popup calendar control is missing its arrows:



Cause

The cause of this issue is that IE had gone into a special security state, in which the font downloaded needed to display the icons has been disabled by the web browser.

Resolution

Change the Custom level of the "protected Mode" - you can find that in the Security Tab of the Internet Options Menu.

After you click on the "Custom level..." Button you have to search for "font download" and change it to "enable".

References


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Article Info
Last Updated: 7/11/2016
Article ID: KB210
# Views: 8186
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