Wednesday, December 28, 2016
When logging a help desk ticket, please make sure you provide as much information as possible, specifically we have found the following information to be valuable:
One helpful tool you can use that comes with all versions of Windows since Windows 7 is the Microsoft Windows Steps Recorder.
Steps Recorder (called Problems Steps Recorder in Windows 7), is a program that helps you troubleshoot a problem on your device by recording the exact steps you took when the problem occurred. You can then send this record to a support professional to help them diagnose the problem.
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