As described in a recent article, Microsoft Dynamics has been going through major changes in the past year, there are now many different products that all bear the 'Microsoft Dynamics' brand, including older legacy tools such as Dynamics AX, NAV, GP, SL and CRM and the new Dynamics 365 platform which has different modules (Sales, Operations, etc.).  This article helps you know which tool you have when you need help from our Rapise support team.

When you contact our support team, please make sure you review which system you are using Rapise to test and let our support team know the corresponding number from the list:

#1 Dynamics AX 2012

#2 Dynamics 365 for Operations

#3 Dynamics CRM 2013

#4 Dynamics 365 for Sales

#5 Dynamics NAV 2017

#6 Dynamics NAV 2017 Web Client

#7 Dynamics 365 Business Central

#8 Dynamics 365 Unified Service Desk


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Article Info
  • Last Updated: 6/26/2018
  • Article ID: KB272
  • Views: 9072