This article describes how to resolve the following error message that can occur on new installations of SpiraTest, SpiraPlan, SpiraTeam or KronoDesk when ASP.NET is not correctly configured. This message typically only occurs on Windows Vista, Windows7 or Windows 2008 Server.

HTTP Error 500.21 - Internal Server Error
Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list.

The following steps will usually resolve this issue:

1. Open a command-prompt, and run the following two commands:

C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i -enable
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -i -enable

2. After this, stop and restart the IIS service.
3. Then try to go to the login page.


Article Info
  • Last Updated: 1/8/2015
  • Article ID: KB5
  • Views: 22120