Articles Tagged 'install'

Articles
What to do When a SpiraTest/Plan/Team Upgrade Fails?

When you upgrade an older version of SpiraTest, SpiraPlan or SpiraTeam (hereafter referred to as Spira) from an older version to the latest version, the installer has to upgrade the application and database at the same time. This article provides some solutions to cases where the installer throws an error or fails to upgrade the database for some reason.

SpiraTeam and KronoDesk - Upgrade Questions

One of the benefits of using Inflectra software is that you get unlimited upgrades for the first year and as long as you maintain an active service plan. This articles describes the process for upgrading your installation of SpiraTest, SpiraPlan, SpiraTeam or KronoDesk to the latest version. It also answers many common questions about the process.

Troubleshooting Rapise Install

If you install Rapise on non-vanilla system, e.g. old workstation with a lot of other software, especially with anti-virus and development tools, it may end-up in a state when some components are not registered  successfully and some files are blocked.  In this article we describe symptoms and ways to cure.

Troubleshooting Rapise Uninstall

In the unlikely case of unsuccessful deinstallation of Rapise (e.g. if computer power switched off during deinstallation,  or Windows Installer process terminated) there is a way to manually fix the system and complete interrupted deinstallation process.. Automatic uninstall may no longer properly work and leave files in Program Files folder.

How to upgrade Rapise to a newer version

Rapise is evolving product and we release new versions of it from time to time. If you plan to upgrade your copy of Rapise follow these simple steps.

Rapise Start Page Layout Does Not Display Correctly

Sometimes when you first install and open Rapise, the Start Page does not display correctly. This article explains the cause and solution to fix the issue.

Rapise Doesn't Launch Because of Missing Windows Fonts

If you don't have some of the standard Window fonts installed (e.g. Courier New), when you try and launch Rapise, it will fail to open correctly. This article provides information on the problem and solution.

Troubleshooting the "The Pipe is being Closed" Error during Rapise Installation

Sometimes when you try and install Rapise, you will see the error message "The Pipe is Being Closed", this article provides some solutions for this message.

Upgrading SpiraTeam v4.1 from older version fails due to .NET 4.0 check failing

Sometimes when running the SpiraTeam v4.1 installer to upgrade from an older version of SpiraTeam (same also applies to SpiraTest and SpiraPlan) you will get the error message:

You must install the Microsoft .NET Framework 4.0.30319

even though .NET 4.0, 4.5 or 4.5.1 is installed.

How do I migrate data from a trial installation of Spira or KronoDesk to the production one?
This is a common need, since you may have installed SpiraTest, SpiraPlan,  SpiraTeam, or KronoDesk  on a workstation to evaluate its capabilities and now need to install it on a production server for real use, but you don't want to lose all your existing data.
SpiraTeam & KronoDesk - Common Installation Questions

Our web-based products: SpiraTest, SpiraPlan, SpiraTeam and KronoDesk make use of the Microsoft IIS web-server and Microsoft SQL Server database platforms.

This KB article explains some of the more common error messages that can occur after installing one of our products and the steps to remedy them.

This article was written specifically for versions v3.0 - v4.2 of Spira and versions v1.x of KronoDesk.

How to resolve PageHandlerFactory-Integrated Bad Module errors

This article describes how to resolve the following error message that can occur on new installations of SpiraTest, SpiraPlan, SpiraTeam or KronoDesk when ASP.NET is not correctly configured. This message typically only occurs on Windows Vista, Windows7 or Windows 2008 Server.

HTTP Error 500.21 - Internal Server Error
Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list.

A DLL required for this install to complete could not be run

If you run one of our installation packages (.msi) and receive the following message:

A DLL required for this install to complete could not be run

Enabling Windows Installer (.msi) Trace Logging
Sometimes when installing our products you get error messages during the installation and it's necessary to provide Inflectra support personnel with detailed trace/logging information so that they can better support you. This article describes the steps necessary to enable Windows Installer (.msi) trace logging.
How to resolve WScript.CreateObject: Could not connect object errors

Sometimes when you install Rapise on a computer that had a previous version of Rapise installed, when you try to record and/or playback a test you get the following error message:

C:\Program Files (x86)\Inflectra\Rapise\Engine\Player.js WScript.CreateObject: Could not connect object.

This article describes the steps to correct the error.

Application Dropdowns and Other Controls Not Displaying Correctly
When installing SpiraTest/Plan/Team or KronoDesk on a Windows 2008+ server, some of the controls or content in the application does not display correctly.
Installing SpiraTest, SpiraPlan and SpiraTeam v3.x on SQL Server 2012
When installing Spira on SQL Server 2012 (any edition) using Windows Authentication, you may receive an error message "Cannot Create User" (or similar) during the installation. This is because of a configuration change in SQL Server 2012 (as opposed to earlier versions). This article explains the step needed to prepare SQL Server 2012 for installing Spira v3.x. Newer versions of Spira will not need this step as the installer has been updated.