How to Check Your License Status

Before reviewing the scenarios below, we highly recommend verifying your current license status, expiration dates, and account flags.

  • Customer Portal: Log in to your secure Customer Area to view all active licenses.

  • Contact Sales: If you have questions about your renewal, you can reach out directly to our Sales Team at sales@inflectra.com.

 

For Cloud-Hosted Customers

If you are utilizing Inflectra's cloud hosting infrastructure, a lapsed license will result in a complete suspension of service.

What happens on expiration: Once the expiration date passes, you will immediately lose the ability to use or even log in and access the application.

Required Actions & Best Practices: To prevent any disruption to your team's workflow or data access, please ensure the following:

  • Renew proactively: Process your license renewal well before the expiration date to maintain seamless access.

  • Back up your data: Ensure that your data has been backed up and saved carefully prior to the expiration date.

  • Check the "Perpetual" flag: Note that your license will expire and block access unless the "Perpetual License?" flag is set to YES in your Customer Area.

For On-Premise (Downloadable) Customers

If you are hosting the software on your own infrastructure, the behavior upon license expiration is slightly different, but it will still halt your team's daily operations.

What happens on expiration:

  • Admin Access Only: The good news is that System Administrators can still log in to the system, but specifically for the purpose of applying a new license key.

  • User Lockout: For all other users, once a license expires, they will be completely unable to log into the Spira UI.

  • No Read-Only Mode: There is no "read-only" state available. No changes can be made to existing items, and no new information can be created.

  • Your Data is Safe: Because you are hosted on-premise, your data remains perfectly safe and intact within your own database. It simply will not be accessible through the user interface for standard use until that new license key is applied.

 

Staging and Test Environments

A common question for On-Premise administrators is how to handle testing environments without purchasing a duplicate license.

You are generally permitted to use your production license key on a single non-production (staging/test) instance. This is strictly for the purposes of testing version upgrades, validating configuration changes, or safe development testing.

  • The Rule: You are fine to install a second instance with the same license key for use in dev/testing, provided that this secondary instance is never used for active production work.

 

(Note: If you have any immediate concerns about a pending expiration, please contact sales@inflectra.com right away or contact support directly in a dedicated ticket and we will do our best to assist you!)