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Article Troubleshooting the MS-Office Add-Ins

by Adam S on Tuesday, December 10, 2013

If you have installed the MS-Office Add-In for SpiraTest, SpiraPlan or SpiraTeam and the necessary prerequisites (VSTO and the Primary Interop Assemblies if using the MS-Office 2003 Add-In) but it won't display the Add-In in your instance of MS-Excel, MS-Word or MS-Project, follow these instructions to help us troubleshoot.

Checking to see if Disabled

Sometimes Excel, Word or Project will disable an add-in if it takes a while to load, causing the Spira Add-In to be listed under the 'Disabled Items' in the Options > AddIns dialog box. To re-enable an item listed as disabled, click on the Manage [Disabled Items] option from the dropdown list and then click the [Go] button. Then selected the disabled item and choose [Enable]. You will need to restart the Office application for the change to take effect.

Enabling Advanced Logging

The 'VSTO_SUPPRESSDISPLAYALERTS' windows environment variable can be set for enabling detailed Excel/Word/Project and VSTO (Visual Studio Tools for Office) error messages when loading VSTO add-ins.

Steps to set the VSTO_SUPPRESSDISPLAYALERTS variable

1. Close all Microsoft Office products


2. Select Computer Properties:

  • Clcik Windows Start
  • Right-click on Computer and select 'Properties'

3. Locate System Properties dialog by selecting 'Advanced System Setting'

4. Select environment variables

5. Select 'New' and enter 'VSTO_SUPPRESSDISPLAYALERTS' with a value of zero (0).

6. Click 'OK' and restart Microsoft Excel/Word/Project

7. Go to Options\AddIns in Excel/Word/Project and try and enable the Spira Addin. You should now get the full error of why the addin is not loading.

Send the full message to Inflectra support.

Article Info
Last Updated: 12/10/2013
Article ID: KB61
# Views: 2169
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