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Article User Avatars are not visible to Guests

by Mike M. on Wednesday, December 4, 2013

If KronoDesk v1.1 was installed or upgraded before Patch #5, guests (users that are not logged in) cannot view user avatars.
On installations where KronoDesk v1.1 was installed or upgraded before patch #5, users that are not logged on to the application will not see avatars on the forum pages; instead they will see 'missing image' placeholders.

Even after installing patch #5 or later, this issue will remain, since a file that needs to be updated can not be updated by a patch. To correct this issue, perform the following:

  1. On the web server, open the file named 'web.config', located in the KronoDesk installation folder, in Notepad.
  2. Create a backup of the file, and store it in a location other than that folder.
  3. Look for a part of the file that looks like:
    <!-- Reports Permissions-->
    <location path="Reports.aspx" allowOverride="true">
    <allow roles="role_manager,role_administrator" />
    <deny users="*" />
  4. Paste the follwing text into place above the section in #2:
    <location path="Account/UserAvatar.ashx" allowOverride="true">
    <allow users="*" />
  5. Save the file.
  6. Restart IIS and the Application Pool serving your application.

After completing these steps, guest users should be able to view avatars.

Article Info
Last Updated: 12/4/2013
Article ID: KB66
# Views: 1038
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