A customer recently asked about reporting on the response time and turn-around-time, commonly known as TAT, on incidents logged. This article addresses this need.
When aggregating lead time and cycle time graphically, it is important to ensure correct data is present in the required date fields that mark the appropriate workflow status required for computing the lead time and cycle time metrics. This article explains how to perform some diagnostics before aggregating data in the graphs using the task module.
One of the frequent questions that the Agile Project teams face is computing the cycle and Lead time. Depending upon the team's practices, this computation may be applied for Requirements, Tasks, or Defects. This article addresses how to create a report for lead time and cycle time based on tasks.