Inflectra | Knowledge Base

Posts Tagged 'Knowledge Base'

Spotlight on KronoDesk 2.0: Auto-Suggestion of KB Articles

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. Last on the list is the new and exciting functionality available to help users get answers to questions as they log a help desk ticket and also to make it quicker and easier for support agents to suggest articles to common problems.

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KronoDesk 2.0 Will Suggest Ways to Solve Customer Problems

One of the exciting new features included in the soon-to-be-released update to our KronoDesk help desk system is the ability to auto-suggest information before a customer submits a ticket.

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help desk kronodesk knowledge base