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Often times we find it "amusing" to get help desk tickets from customers that are trying to do something (e.g. integrate SpiraTeam with product X) and to answer their question, all I have to do is search on Google or our company's website for the question they asked and up pops the answer!!Well now that we have upgraded to our help desk to KronoDesk 2.0, they will no longer have to wait for us to do the searching for them... KronoDesk searches our knowledge base automatically as they submit their ticket and takes care of business... less time waiting for help... more time to enjoy a cup of coffee :-)
Let us know if you have similar experiences?