Data Sync Issues

Wednesday, June 18, 2014

I am using SpiraTeam 4.1 and installed the Jira 5. I made all the necessary setups.(Project Mapping, Standard Field mapping and Custom Field mapping.) But, data sync is not happening and facing the following issues:

  1. Data synchronization is not enabled for this project
  2. There was no field definitions for token '<span id="cplmaincontent_cpladministrationcontent_grdfields_lbltoken_4">description</span>'
  3. There was no field definitions for token '<span id="cplmaincontent_cpladministrationcontent_grdfields_lbltoken_22">id#</span>'
  4. There was no field definitions for token '<span id="cplmaincontent_cpladministrationcontent_grdfields_lbltoken_21">projectname</span>'

Kindly let me know how to resolve the above issues.



1 Replies
Thursday, June 19, 2014
re: jkanagarajan Wednesday, June 18, 2014

Hi Jothimani

I would recommend logging a help desk ticket to resolve this. However in general only the first message is related to data-synchronization (the other two are due to an invalid email template for notifications)

It means that you have a project not set to Active for synchronization.



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  • Started: Wednesday, June 18, 2014
  • Last Reply: Thursday, June 19, 2014
  • Replies: 1
  • Views: 5193