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In the current version of KronoDesk (v1.0) there is no reporting module and the email templates are not customizable.
However in our next release (v1.1) we shall have both a Reports module (similar to that in SpiraTeam) and an email templating system (also similar to SpiraTeam).
Please send such support request to our help desk (or email firstname.lastname@example.org) - the forums are not checked as frequently.
And if you have any questions, please email or call us at +1 (202) 558-6885