Spy tool DOM tree not displayed

I am currently using the Rapise Trial version in order to test my company's web application. The test recording starts at the login page, however when using the s[y tool to learn elements on pages past the login page this does not work for some reason. After loading a snapshot the DOM tree stays empty. We really need to spy tool to work in order to create assertions in our test. How should I solve this.

Sincerely,

Linford