Installation 4.2 fails due to Symantec

Tuesday, October 7, 2014 12:56:09 PM
Hi,

I tried to install the latest version of SpiraTeam, but the virusscanner puts a file in quarantine during installation.
This causes the installation to fail, message is that a required dll is missing.
I would like to know if this is a known issue and if there is a solution for it.

The file involved is:
Suspicious.Cloud.5, "MSI6E3C.tmp", "C:\Users\<username>\AppData\Local\Temp\2\

Scanner detecting the file:
Symantec Endpoint Protection Version 12.1.4013.4013

I am not able to change the virus scanner easily, I would need the domain administrator to change/disable it for me.
But before I go into trouble trying to bypass the virusscanner I would of course need to know if the file is indeed safe.

Your help is appreciated.

Kind regards,
Yvette


1 Replies
Tuesday, October 7, 2014 3:56:50 PM
Avatar
re: ykingma on Tuesday, October 7, 2014 12:56:09 PM

Hi Yvette

This is probably a topic better addressed through a help desk ticket.

The short answer is basically - the installer is safe and you will need to temporarily disable Symantec during installation.

Then you can re-enable it afterwards.

Regards

Adam

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