Incident Workflow Notify Option - Not turning off email notification by project

Tuesday, March 29, 2016 2:11:32 PM

Hi,

We are using the default Incident workflow, which has notifications turned on for Incident Assignment, etc.  We are using this for most projects, however some projects we do not want the email notifications.  I unchecked the Notify box on these projects in the Incident Workflow section, however email notifications are still being sent out for those projects.  Is that not the intended use of that flag?

Thanks

1 Replies
Friday, April 1, 2016 9:38:50 PM
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re: vsmith on Tuesday, March 29, 2016 2:11:32 PM
Hi Vanessa

Yes that flag will disable just the incident workflow notifications. However it does not disable the other non-workflow notifications, you will need to disable them in the Administration > Edit Notification Rules section as well.

Regards
Sarah
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  • Started: Tuesday, March 29, 2016 2:11:32 PM
  • Last Reply: Friday, April 1, 2016 9:38:50 PM
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