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In general if the tasks don't have any effort value (i.e. are zero hours) they will not get counted towards the requirement or release/iteration totals since we weight the values by effort.
If that doesn't explain the issue, could you submit a help desk ticket with some screenshots, that way we can better assist you?
Regards
Adam
And if you have any questions, please email or call us at +1 (202) 558-6885