Using the SOAP API and pulling by custom property

Thursday, May 30, 2013

Is it possible, using Incident_Retrieve in the SOAP API, to pull by a custom property in the filter? Specifically, I have a custom property named "Client" and I want to pull all of them that have a certain value. Is this possible? Does using it like any other property work? (ie just do Client as the propertyname?)

Thank you.
1 Replies
Thursday, May 30, 2013
re: BALKHALIL Thursday, May 30, 2013
Hi Bilal

Yes you can definitely retrieve using a custom property filter.

However you don't specify the display name of the field, you need to use its custom property number:

I.e. Custom_01, Custom_02 would be the field name.

Does that make sense now?



  • Started: Thursday, May 30, 2013
  • Last Reply: Thursday, May 30, 2013
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