LDAP User authentication problems

Monday, March 17, 2014
I have setup the LDAP authentication in SpiraTeam.  Everything appears to work except for one user.  This user actually has difficulty logging into other applications that use the same LDAP authentication feature (Jira).  One of the other Jira admins solved the issue in Jira by removing one of the parameters ("OU=YPG" - YPG being our company name).  It appears that there are two directories containing users and this user (in this directory) causes issues.  Is there any known issues with LDAP authentication?  Is there a generic configuration for setting up LDAP that would maybe cater to this issue?  

Sorry.  I know this is rather vague.  I can answer your questions as best as I can.
1 Replies
Friday, March 21, 2014
re: jsmalri1 Monday, March 17, 2014
Hi Jason

For this specific of an enquiry I would recommend sending us a help desk ticket with the user's full DN and a sample DN for a user that does work (to compare against).


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  • Started: Monday, March 17, 2014
  • Last Reply: Friday, March 21, 2014
  • Replies: 1
  • Views: 1941