Workflow Edit

Friday, April 25, 2014 2:22:23 PM
Hello,
  I edited a workflow that was in use, it is now not working properly.  Many of the connections are no longer there.  Added a new step between New and Resolved, however neither the new step or the Resolved step shows up.  Is there a way to force it to use the new version of the workflow?
1 Replies
Wednesday, April 30, 2014 1:58:55 PM
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re: sarahmccaffery on Friday, April 25, 2014 2:22:23 PM

Hi Sarah

You need to make sure that the requirement, incident or task type that you're using is actually pointing to that workflow (under Administration > Incidents > Edit Types for incidents).

Regards

Adam

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  • Started: Friday, April 25, 2014 2:22:23 PM
  • Last Reply: Wednesday, April 30, 2014 1:58:55 PM
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