Incident link issue from SpirTeam to JIRA

Monday, September 8, 2014 10:55:04 PM

Hi,

I am working on integrating SpiraTeam incident with Jira issue. I am using Desktop sync plugin for this issue linking between Jira and SpiraTeam. I have done all the settings according to the inflectra documentation. Worked on Plugin mapping, Project mapping, standard field mapping and done with custom field mapping.

New Issues in Jira are linking from JIra to Spira and I can see the issue link in JIra. However, I am not getting why the issue in SpiraTeam is not linked in other way i.e. from Spira to JIRA.

Thanks
Swachand

1 Replies

Thursday, September 11, 2014 9:36:34 PM

inflectra.jimx

re: jambhus on Monday, September 8, 2014 10:55:04 PM

Hi Swachand

It should work that way as well. Most likely there is an error in the synchronization.

Please go to Administration > System > Event Log and see if there are any synchronization errors.

If so, please email them to support@inflectra.com or log a help desk ticket with the information.

Regards
Jim

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Started: Monday, September 8, 2014 10:55:04 PM
Last Reply: Thursday, September 11, 2014 9:36:34 PM
Replies: 1
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Incident link issue from SpirTeam to JIRA

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