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I use the version 1.1 of Kronodesk and i have some questions before installing the version 2.0 which is now available.
First of all, if i upgrade my Kronodesk in version 2.0, is the database used in version 1.1 compatible with the version 2.0 or must i restart with a empty database (and i will lost all my history of help tickets and knowledge database) ?
In the version 1.1 i can't known precisely the time for resolution of a ticket; i would calulate it in hour and not in day. Is it possible with the version 2.0 ?
In my actual version i use many SQL script to do some reports; is the structure of the database similary in version 1.1 and 2.0 (does my SQL script will always run ?) ?
I use custom lists in version 1.1; is it compatible with version 2.0 ?
Thanks for your answer's
Thanks for your questions.
However we are releasing v2.1 in a couple of weeks, so it might be worth waiting until then to save upgrading twice.Regards