Unable to change Incident status from Assign to any other statues

Wednesday, August 22, 2018

Hi Team.. I am using demo version. I changed incident status from New to Assign, and then I am not able to change to any other status, there is no operation drop down available to select any other status.  I am an admin and I checked incident workflow as well, which is setup as default. As per workflow, I should be getting option from Status Assign to be changed to Duplicate, Ready for Retest and Not Reproducible.

Thanks in advance for any help and support.

1 Replies
Wednesday, August 22, 2018
re: Arvinder Wednesday, August 22, 2018

Resolved - updated Conditions under workflow Transition details

Path - Administration --> Incidents -->Edit Workflows --> Click on Steps to edit workflow --> Click on Status type "Assign" to update 

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  • Started: Wednesday, August 22, 2018
  • Last Reply: Wednesday, August 22, 2018
  • Replies: 1
  • Views: 4674