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Can't start service after force re-sync

Wednesday, December 12, 2012

masuixian

hi
I get a trial SpiraTest, I encountered a problem that I can't re-start the DataSyncService after I force re-sync the data with Jira plugin. When I start the service, it always denote "The local machine SpiraTest Data Sync Service stoped after starting. Some services stoped automatic, if there is nothing to do such as 'performance log and warning service' ", can you give me some suggestion. I am trying re-start my server, but it still can't work.

Thanks
Suixian

1 Replies

Wednesday, December 12, 2012

inflectra.david

re: masuixian Wednesday, December 12, 2012

Hi Suixian

Can you please open up the Windows Application Event Log on the server (Start > Control Panel > Administrative Tools > Event Viewer).

Click on Windows Logs > Application log. There is most likely an error in there that is preventing the service from starting.

Could you please submit a help desk ticket (https://www.inflectra.com/Support/Ticket/List.aspx) and include the error message(s). Someone from our support team will then be able to help you out.

Regards

Adam

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

And if you have any questions, please email or call us at +1 (202) 558-6885

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Started: Wednesday, December 12, 2012
Last Reply: Wednesday, December 12, 2012
Replies: 1
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Can't start service after force re-sync

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