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Can you please open up the Windows Application Event Log on the server (Start > Control Panel > Administrative Tools > Event Viewer).
Click on Windows Logs > Application log. There is most likely an error in there that is preventing the service from starting.
Could you please submit a help desk ticket (https://www.inflectra.com/Support/Ticket/List.aspx) and include the error message(s). Someone from our support team will then be able to help you out.
And if you have any questions, please email or call us at +1 (202) 558-6885