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Probably not possible, but if you could consider in future versions... I would like to be able to set different actions available for various roles in an incident lifecycle.
You can actually do this. Inside the workflow editor, you can click on an Incident Transition and change the roles that are allowed to execute the transition.
Have you seen this feature?
Hmmm... I've seen his, but somehow did not think of using this properly... Thanks for a hint :-)
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