Finding the Rapise Logs

The primary logs for Rapise can be found in the following location:

C:\ProgramData\Inflectra\Rapise\Logs

If you open up that folder, you will see a text file containing the logs:

Sending the Logs to Inflectra

To ensure we don't get false data in the logs, we recommend the following process:

  1. Delete the rapise_ide.log file
  2. Repeat the action in Rapise that gave the error or did not appear to work correctly
  3. Wait for the rapise_ide.log file to be written
  4. Email that file to support@inflectra.com or log a support ticket and attach the file.